Shopping at Lily's Vegan Pantry
At Lily's Vegan Pantry, we strive to make shopping easy and convenient! Customers can place orders online or via phone. Please review the following details to ensure a smooth shopping and shipping experience.
Ordering Options:
Nationwide Delivery:
- Minimum Online Order: $30
- Free Shipping: On orders over $300 (Use Promo Code: FREE300)
Local Delivery:
Available for Queens, Brooklyn, Manhattan, and the Bronx.
- Minimum Online Order: $30
- Delivery Charge: $9.99
- Free Delivery: On orders over $75
Lily's Vegan Pantry Express Service
Introducing Lily's Vegan Pantry Express Service, your convenient solution for enjoying delicious plant-based foods delivered straight to your doorstep! We understand that life can be busy, so we've created this service to make it easier than ever to savor our diverse range of vegan products.
With Lily's Vegan Pantry Express, you can browse our extensive selection of high-quality vegan items, from pantry staples to delightful snacks and ready-to-eat meals. Our streamlined ordering process ensures that you can quickly find your favorites and have them delivered swiftly, allowing you to spend more time enjoying the foods you love.
Ordering Options:
- Website:www.lilysveganpantry.com
- Minimum Online Order: $30
- Delivery Charge: $9.99
- Free Delivery: On orders over $75
- Delivery Schedule:
- Monday & Friday: Queens and Brooklyn
- Wednesday & Saturday: Manhattan and Bronx
- Place your order by 12 AM the previous day to receive next-day delivery.
- Orders may be pushed to the next available delivery date depending on availability.
- If an item is out of stock, we will notify you by email or phone.
Confirmation Emails:
- Upon placing an order, you’ll receive a confirmation email. Please review your order for accuracy.
- If you don't receive an email confirmation, check your spam folder or contact us at info@lilysveganpantry.com or 877.668.2668.
Important Local Delivery Guidelines:
- Delivery Area: Deliveries are available only within specified neighborhoods in Queens, Brooklyn, Manhattan, and the Bronx. Please contact us for specific area details.
- Order Minimum: A minimum order of $30 is required for delivery. Orders below this amount will not be processed.
- Delivery Charge: A flat delivery fee of $9.99 applies to all orders. Orders over $75 qualify for free delivery.
- Delivery Schedule: Refer to our delivery schedule for specific days when we service each area. Deliveries may be subject to change based on demand and availability.
- Order Confirmation: Once your order is placed, you will receive a confirmation email detailing your order and estimated delivery time.
- Contactless Delivery: We offer contactless delivery options to ensure the safety of our customers and delivery staff. Deliveries are made only to the lobby or ground floor.
- Delivery Timing: While we strive to deliver within the scheduled timeframe, please allow for slight delays during peak hours or due to unforeseen circumstances.
- Incorrect Information: Please ensure that your delivery address is accurate. We are not responsible for delays or issues caused by incorrect or incomplete address information.
- Delivery Issues: If you experience any issues with your delivery, please contact us within 24 hours for prompt assistance.
- Cancellations and Changes: Orders can be modified or canceled up to 24 hours before the scheduled delivery time. Please contact us directly for assistance.
Shipping Schedule:
- Orders placed before 3:00 PM from Monday – Wednesday will be shipped within 24 hours.
- Tuesday is the last day to ship 3-day orders.
- Orders placed during the weekend will ship on the following Monday.
- If an item is out of stock, we will notify you by email or phone.
Confirmation Emails:
- Upon placing an order, you’ll receive a confirmation email. Please review your order for accuracy.
- If you provide your email, UPS will send you shipping and tracking details. If not, reach out to us for assistance.
Important Shipping Guidelines:
- UPS ONLY delivers to land addresses (no PO Boxes) and does not deliver on weekends.
- If you don't receive an email confirmation, check your spam folder or contact us at info@lilysveganpantry.com or 877.668.2668.
- We reserve the right to cancel and refund any order that appears fraudulent.
Arrival Guidelines:
While we strive for timely deliveries, arrival times may vary due to factors beyond our control.
- Signature Required: UPS requires a signature upon delivery. Let us know if you prefer to leave the package at the door by leaving a note with your order or contacting us. Please ensure someone is available to receive perishable deliveries. If not, consider delivering to an alternate address where someone is present.
- Track Your Order: If you don’t receive your package by 6:00 PM on the expected delivery date, contact us for assistance in tracking your shipment.
Important Arrival Guidelines:
- Inspect your package immediately upon arrival. Claims for damage or loss must be reported within 12 hours of delivery.
- Lily's Vegan Pantry is not responsible for replacing stolen packages. However, we can file a claim with UPS on your behalf.
Shipping Rates & Options:
Shipping rates are calculated based on the total weight of your order and delivery location. Review shipping costs before confirming your order.
- Phone Orders: Contact us for exact shipping rates before placing an order.
- Shipping Carriers: We use UPS services for all orders, including Ground, Overnight, 2nd Day, and 3rd Day.
Shipping to the USA (including Alaska, Hawaii, and Puerto Rico):
- UPS Ground Service
- UPS Overnight Service
- UPS 2nd Day Service
- UPS 3rd Day Service
Shipping to Canada (only to Ontario Province):
- UPS Overnight Service
- UPS 2nd Day Service
Please review the following details and choose your shipping option accordingly. We recommend using expedited services for locations that take more than 3 business days to ensure freshness.
Frozen Items:
For frozen packages, we use styrofoam boxes with dry ice. You may receive items at thawed conditions; they can be refrozen because they are precooked. Lily’s Vegan Pantry is not responsible for melted or damaged products during shipping. For frozen items, we recommend expedited services to ensure they arrive frozen.
Return Policy:
To ensure product quality, we do not accept returns or exchanges. Please select expedited shipping options for frozen items during summer months to avoid spoilage.
Lost or Stolen Packages:
- Lost Packages: Check your delivery location thoroughly. If still missing, contact UPS at 1-800-PICK-UPS or reach out to us for assistance.
- Stolen Packages: Unfortunately, we are not responsible for replacing stolen items once they leave our location.
Claims:
Claims for reimbursement, replacement, or refund due to shipping delays must wait until we settle with our shipping carriers.
Contact Us:
Thank you for choosing Lily's Vegan Pantry! If you have any questions or need assistance, please contact us at 212.334.4428 from Monday through Sunday (9:00 AM - 7:00 PM) or email info@lilysveganpantry.com.
